RETURNS & WARRANTY
What Does The Warranty Cover?
All Security Systems Online products come with a minimum 24 month manufactures warranty.
This warranty covers any inquiries you have regarding your product and any manufacturer’s faults that may occur.
Manufacturer faults are problems that develop due to the way a product was made, please keep this in mind. We understand that this can be annoying this is why we will do our best to assist you as fast and as prompt as we can.
If the situation arises where your purchase requires attention, we will organise for the item to be returned free of charge and brought back to Security Systems Online to be serviced by our trained technicians, or sent back to our factory for a fast fix or replacement depending on the technical engineers judgment.
Where Can I Find My Product Code / Model Number or SKU Identification Number ?
In order to quickly find the most relevant articles, we recommend that you search our web site for your product code through our Search Bar.
Your product code is a string of letters and numbers, such as ‘SKU: 12V5AMP-PAU’.
You can find your product code located on the back of the unit that you have purchased.
Please see image below:
1. Back or side of your product:
What Forms of Payments Do You Accept?
Security Systems Online accept all MasterCard & Visa cards, we also accept PayPal & AMEX
Do you accept other currencies?
Yes, with International trade we accept US Dollars or Australian Dollars. Payment can only be made via our online portal only, or via PayPal.
Do I Need an Account to Place an Order?
Yes, All purchase would require an account and the reason why Security Systems Online requires an account when purchasing is so that we can properly identify customers purchases and make sure that you are getting the best service possible.
Having an account will also allow you to track orders processing, and delivery. Purchase history and many more great account features.
How Do I Track My Order?
Tracking your order is very simple and you can find this area in the Header of our website and in the Footer of our website. If you have any further questions you can contact us on our contact us form and we would be more then happy to assist.